LCR & ASSOCIATES INC.

leadership….coaching….results

Carla Robinson, CPCC - Executive / Organizational Coach & Facilitator  

Carla Robinson is a respected and highly experienced Executive / Organizational Coach and Facilitator with twenty-five years of executive, leadership and consulting experience.

With a proven track record for resolving business issues and achieving positive bottom line results, Carla quickly establishes rapport with leaders, appreciating the challenges and pressures they face.  She draws on her background in customer relations, operations, strategy, collaborative processes, marketing, governance and human resources in her coaching and facilitation practice.

Carla is passionate about supporting executives and leaders in leveraging their potential.  She believes the key to successful leadership is establishing effective relationships - and relationships are all about communication. 

Carla coaches executives, leaders, and their teams at all levels focusing on areas such as:

• Building individual leadership capacity;
• Assuming new leadership roles;
• Enhancing communications
• Accountability -Setting clear expectations and providing timely effective feedback;
• Developing effective relationships;
• Successfully navigating difficult situations and resolving conflict;
• Shifting culture;
• Facilitating and implementing strategic thinking and direction;
• Leading significant change initiatives.

 
Carla also develops and facilitates team effectiveness initiatives and workshops.  All programs are designed to meet the individual client’s specific outcomes.  Areas of focus include Team Effectiveness, Communication, Coaching and Mentoring Skills, Navigating Conflict, Strategic Alignment, Leading Change, Appreciative Inquiry and Enhancing Courage and Confidence. 

Carla is a 2010 recipient of the Prism Award for excellence in coaching through the Calgary Association of Professional Coaches.  She is a Certified Professional Co-Active Coach through The Coaches Training Institute; a graduate of the advanced program Foundations of Ontological Coaching through the Newfield Network; a graduate of the Organization and Relationship Systems Coaching Program through the Centre for Right Relationship, and a Certified Bigger Game Coach. Carla is an instructor in the Continuing Education department at the University of Calgary, is certified in Myers-Briggs Type Indicator, the Insights Discovery tool, Appreciative Inquiry and a number of 360 degree feedback processes.  She is a graduate of the University of Manitoba, as well as numerous professional and executive development programs.

In addition, Carla has twenty-five years of Board and committee experience in the not for profit sector.  She is currently Past Chair of Wood’s Homes, a Calgary Emergency Women’s Shelter board member, a Rotarian, a Past President of the Calgary Association of Professional Coaches and a Calgary Exhibition and Stampede alumni.

Professional Experience

• Executive / Leadership and Team Coaching / Facilitation 2002 to present
• Faculty of Continuing Education – University of Calgary 2009 to present
• Faculty Banff Centre 2004 - 2005
• TransCanada Pipelines and NOVA Gas Transmission 1996 – 2001
• Vice President Human Resources Consulting Services 2000 – 2001
• Led a team of 15 business partners dealing with talent

             management, performance management, training and
             development

• Worked collaboratively to resolve field and labor issues
• Significant participation in the sale of the International

      Midstream and Gas Marketing businesses.

• Manager Customer Sales and Service 1997 – 2000
• Worked collaboratively with producers to resolve significant

             Industry issues

• Led the Venture pipeline project for the Oil Sands

• Negotiated bypass pipeline agreements, working

             collaboratively with CAPP, producers and the regulatory
             process           

• Team Leader Customer Service Project Team 1996 – 1997
• Led a team to collaborate with IT on electronic

             service offerings

• ATB Financial 1976 – 1996
• General Manager Electronic and Card Services 1994 – 1996
• Member of the Canadian MasterCard Board
• Led Customer Service Centre (all incoming 1 800 calls)
• Led a team of managers designing and implementing new

             product lines (telephone and internet banking, cash management
             systems for small business, etc.)             

• General Manager Operations 1987 – 1994
• Lead a team of managers responsible for branch operations

             for 60 branches and 50 agencies including retail banking,
             organizational effectiveness, human resources, training,
             marketing, new branch locations and premises.                          

Sampling of Clients
Agrium SAIT
AMEC Shell
Calgary Laboratory Services Startec
Cenovus Strad Energy
Chevron Suncor
City of Calgary University of Calgary
City of Leduc
Deloitte
EnCana
Fortis Alberta Ltd.
Government of Alberta
Husky
LifeMark Health
MediChair
Murphy Oil Company
National Energy Board
Penn West
Royal Sun Alliance Insurance